We all love to shop online from the convenience of our homes and with all of the various product options here at the Obstal, decisions can become overwhelming. To make your decisions a bit easier, we’ve provided hi-touch photos and detailed product descriptions, provided by the manufacturer. Please note that product color may slightly vary due to photographic lighting sources or your monitor settings. Please do your research on your desired products before making a purchase. If you require any additional assistance with your purchase, please feel free to contact customer service at service@obstal.com. We are more than happy to answer any questions you may have!
Damaged/Defective
Items that may have been damaged in transit, or are found to be defective upon arrival, can be returned for a full refund or replacement. Please contact us within 14 days of having received the damaged/defective item so we may issue you a return authorization and shipping label. You may be asked to provide a photo or video as proof of damage upon arrival, in lieu of physically returning the item.
If a replacement is desired, the defective item will be replaced once the defect is validated. Obstal.com reserves the option of having the item returned for validation. Our Customer Service Representatives will help guide you through the process.
To initiate an exchange or refund contact us via email at service@obstal.com. For faster service, please have the following information available: customer name, order number, item (SKU) number, and photo or video of the defect.
Defective item replacement: Obstal.com will cover the shipping cost of the replacement item back to you.